CUSTOMER CARE

We are no frills and dont beat around the bush. Please drop us a line if you have any concerns.

Have any questions or concerns? 

We’re always ready to help!

 

PM us on our Facebook page using the link

at the bottom of the page

or send us an email to:

taoraustralia@gmail.com

 

Please allow at least 24 hours for a reply.

Check our Facebook page for long absences due to work commitments,

RETURNS

Returns will only be accepted in extreme circumstances as all sales are final. Please ensure that you choose your design carefully and drop us a line if you have any specific questions.

FAQ

Do you provide International delivery?

 

Yes. We offer shipping to NZ, UK, US and CAN.

 

How do I return an item?

 

Email us direct at taoraustralia@gmail.com - ensure to leave us your contact phone number and the best time to call. We will ring you to have a chat about the product and advise of any returns details.

 

What is your returns policy?

 

Returns will only be accepted in extreme circumstances as all sales are final. Please ensure that you choose your design carefully and drop us a line if you have any specific questions.

How do I track my order?

 

Your tracking numbers for all domestic shipping will be emailed to you once the item has been posted. All items will be posted within 7 business days (Usually the next day). Delivery times are as per the Australia Post website. Your items are sent from Townsville QLD.

 

What are your domestic delivery options?

 

Due to the size of our mats and the discepantcies in sending long items. Your item will be rolled and posted in a 5kg Australia post satchel to save you money. We have not had any issues in sending mats by these means within Australia and have recieved many ourselves this way.

 

If you want the mats to be sent in their long form postage will be substantially more pending your location. Email us for this option before purchasing the items from the store.

International Shipping.

Mats will be shipped in their boxes. Tracking numbers will be emailed to you.

© 2017 - 2018 TAOR Australia

NEED ASSISTANCE?

 

Use our Facebook link and drop us a PM or Email

taoraustralia@gmail.com

 

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